Returns & Exchanges

At Simple Bike Store, we want you to be fully satisfied with your gear. If your purchase isn't the perfect fit, you can return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags, manuals, and small components are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.